What is Wakoopa for smartphone/tablet?

Wakoopa is a research tool to get insight in internet behavior. These insights are very important to truly understand how people use the internet and how websites or online shops can improve their services.

How does Wakoopa work?

In a personal invitation you get a pincode or URL to login to this setup guide. The installation process is very easy and won’t take more than five minutes of your time. On iOS this is done by adding a URL to your internet settings, on Android you can download an app. Hereafter Wakoopa runs in the background and will not influence your battery life or speed of your internet connection.

How long does it take me to install Wakoopa on my smartphone/tablet?

It won't take more than five minutes of your time.

Does Wakoopa work with every browser?

Wakoopa (WakoopaQA1) on your Android smartphone/tablet only works with the internal mobile browser and the mobile version of Chrome, so we ask you to only use these during your participation.

Will I be able to use my tablet or smartphone just as before?

Yes, you will. When everything is installed correctly, you won't notice anything. You can just use your smartphone/tablet like you always did. We've thoroughly tested the solution and Wakoopa does not influence the speed of your connection or your battery life. If something doesn't work as expected, you can always contact us.

What do I need my pincode for?

Every Android device you setup, gets a pincode to enter in the application. You can find this code by clicking on your device in the overview on the homepage.

How do I remove the Wakoopa app from my Android smartphone/tablet?

Go to the settings screen of your device. Go to 'Apps' (or Applications) and choose the option "All". Choose the app from the list, and click on "Uninstall" to remove it.

How do I remove the Wakoopa settings from my Android smartphone/tablet?

This is only necessary when you have added settings for Android, which is mostly not the case. Go to the settings screen of your device. Go to "Wireless and Networks" -> "Mobile Networks" -> "Access Points" (or "APNs"). Remove the proxy settings. These steps also apply for removing the settings for your WiFi connection.

How do I remove the Wakoopa cellular data connection settings from my iPhone or iPad?

On your device, go to "Settings" and click on "General" and then on "Profiles". Open the profile "Wakoopa" and click on "Remove".

If you are using iOS 6.x: Due to a bug in iOS 6.x, it is necessary to reset your network settings after removing the profile, to make sure the proxy settings are indeed removed from your device. To do this, go back to "General" and click "Reset". From there, click "Reset Network Settings". Note: *This will clear your current Wi-Fi network settings, including saved networks, Wi-Fi passwords, and VPN settings. This is necessary due to an issue in iOS 6.

How do I remove the Wakoopa Wifi settings from my iPhone or iPad?

Go to "Settings" and click on "WiFi". Press the "i" icon (or blue arrow) for the networks where you have installed the Wakoopa proxy. Scroll to the bottom of the screen and under "HTTP Proxy" click the "Off" button.

Is Wakoopa safe?

Yes it is secure. Our software only registers URL's and app names never usernames, passwords or other personal information.

What does Wakoopa measure?

Wakoopa tracks which sites you visit via your browser and which apps you use on your smartphone/tablet. Apps that use a secured connection (like e-banking and email) can only be identified. We cannot see the data that is being transferred.

Can I temporarily pause the research?

If you use the Android app, you can choose to pause tracking your app behavior. On your iOS device you can switch the wifi proxy off and delete the profile you installed on your device to disable the tracker.

My mobile/tablet is properly configured for cellular data, however, the setup wizard still says it doesn't work. Why is that?

Check if you are only using your cellular data connection. Make sure your WiFi connection is turned off and try to visit a website. You keep getting stuck on this step? Please contact us and we'll help you out.

I cannot visit any sites after the research is over, how is this possible?

It is possible that you are still using the settings from the trial. Remove all the configured settings (see the questions above) and try again.

My smartphone/tablet is slow, is this caused by Wakoopa?

No. The software runs in the background and sends information to the server only periodically. The software only has minimal impact on your system.

My question isn't listed here, what do I do?

If the answer to your question is not listed, you can always contact us. You will get an answer to your question as soon as possible.