What is Wakoopa?

Wakoopa is a research tool to get insight in internet behavior. These insights are very important to truly understand how people use the internet and how websites or online shops can improve their services.

How long does it take me to install Wakoopa?

It won't take more than two minutes of your time.

Does Wakoopa work with every browser?

The tracker works with all major browsers such as Internet Explorer, Firefox, Chrome and Safari, as well as less popular browsers.

Will I be able to use my computer just as before?

Yes, you will. When everything is installed correctly, you won't notice anything. You can just use your computer like you always did. We've thoroughly tested the solution and Wakoopa does not influence the speed of your connection or your battery life. If something doesn't work as expected, you can always contact us.

What happens if someone else uses this computer?

We recommend working with separate user accounts on your computer, if you share the device with other people.

How do I remove Wakoopa from my browser?

Chrome / Internet Explorer / Opera

Go to the right of your address bar of the browser window and look for the Wakoopa extension's icon. Right-click the icon and click the "Remove" option.

If you don't see the Wakoopa extension's icon, go to the top right of the browser window and click on the three dots (More) > "More tools" > "Extensions".

On to the extension, click "Remove". Confirm by clicking "Remove".

Firefox

Go to the right of your address bar of the browser window and look for the Wakoopa extension's icon. Right-click the icon and click the "Remove" option.

If you don't see the Wakoopa extension's icon, go to the top right of the browser window and click on the three lines (menu button) > "Add-ons and themes" > "Extensions".

On to the extension, click the three dots (more) and select "Remove". Confirm by clicking "Remove".

Safari

Choose "Safari" > "Settings" (or "Preferences"), then click "Extensions". Select the extension and click the "Uninstall" button.

Is Wakoopa secure?

Yes it is secure. Our software never registers usernames, passwords or other personal information. The information is stored with a code assigned to your identity, which allows the shared data to be made anonymous and used for market research purposes only.

What does Wakoopa measure?

Wakoopa collects data related to your use of the internet, such as the URL of the web pages you visit and their content or the words that you enter in search engines. We are committed to protecting your privacy, so no personal information is ever collected and all data is anonymised to be used for market research purposes only.

Can I temporarily pause Wakoopa?

Yes, you can temporarily pause the data collection by clicking on the 'pause' icon on the browser extension.

The installation failed. What should I do?

If you think the installation of the Wakoopa browser extension failed, try to uninstall it and redo the steps from this setup guide. If it still appears to have problems, please contact us.

My computer is slow, is this caused by Wakoopa?

No. The software runs in the background and sends information to the server only periodically. The software only has minimal impact on your system.

The browser warns me about a new Wakoopa extension version, do I need to accept it?

Yes. Wakoopa needs to be updated to work properly. Firefox will display a page in which you need to confirm that you agree to install the new browser extension version. In Internet Explorer, you need to enable the browser extension when the yellow bar at the bottom of your browser window appears.

I am using the old Wakoopa Desktop App, how can I remove it?

Wakoopa is currently installed with a browser extension. If you still have the old Desktop App, please remove it by following the specific instructions:

Windows

• XP: Start > Control Panel > Add or Remove Programs > "Application name" > Remove

• Vista & Windows 7: Start > Control Panel > Programs > Programs and Features > "Application name" > Uninstall

Mac

• Shut down the application by clicking the icon on the menu bar. Open: Finder > Applications > "Application name" > Move to trash

My question isn't listed here, what do I do?

If the answer to your question is not listed, you can always contact us. You will get an answer to your question as soon as possible.